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2024 Patient survey results and response

Murrumbidgee Medical and Primary Care Centre would like to extend a sincere thank you to all patients who recently completed our Patient Feedback Survey. Your responses will help us prioritise areas for improvement.

We are happy to see that we have continued to score in the high percentiles for overall patient satisfaction, but we can see that we also have work to do. Your responses in the recent survey indicate that these are our strengths:


  • The reception team were professional in dealing with you

  • The reception team were welcoming upon your arrival

  • The clinical team had enough time to talk about the things that were important to you

  • The clinical team made you feel comfortable

  • The clinical team told you all you wanted to know about your condition

  • The reception team let you know about any delays while you were waiting

The questions that had the lowest satisfaction score were:

  • The time you had to wait to get this appointment (before getting to the clinic) 62.48%

  • Getting an appointment for a time that suited you 73.87%

  • Being able to see the doctor of your choice 74.09%

  • The amount of useful information given about your condition 76.28%

  • Information about side effects of any treatment 76.45%

  • Information about how to prevent future health problems 76.90%


We will be working on improving these areas in 2024.


At the time this survey was conducted, general practices across the country was experiencing a period of high demand, long waiting times and sometimes difficulty in seeing the doctor of your choice at a suitable time. It seems that following the pandemic, some medical practitioners nearing retirement brought their retirement forward or reduced their working hours.


While this wasn’t the case for MMPCC, this effect across the industry has presented a challenge for all practices. We believe this combined with patients following up on routine preventative health checks and other care that they may have delayed during the pandemic has created a challenging situation.


While the situation with the wait times to get a routine appointment seems to be improving, we are also actively seeking to attract a new full time GP to increase our appointment capacity. While satisfaction with the information provided by our clinical team was generally high, it was one of our lowest performing domains. This will be fed back to the clinical team in our clinical meetings for discussion on strategies for improvement and we will be looking for satisfaction in this area to improve in our next survey.

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