Consultations are by appointment.  Please ensure you have an appointment time allocated for each family member attending the doctor. If you are unable to keep your appointment, please ring and let us know. Repeated non attendances without notification will incur a charge. 

Please request your doctor of choice at the time of booking your appointment.

You are able to book by phone, in person, using the HotDoc booking app on your mobile or online via the homepage of our website (or click here).  Online appointments require a confirmation.  If you do not get a confirmation please call the surgery directly.
 

At MMPCC we will endeavour that all our regular patients who request an appointment and believe it needs to be attended that day, (emergencies should go directly to hospital or call the ambulance on 000) will be given the opportunity speak by phone or see clinical staff on the day. Each day there are a number of appointments kept free to fill on that day for regular patients of the practice.   If you feel you need medical attention on the day and there are no appointments, please relay this to the reception staff. Reception will organise for one of our clinical staff to see you or discuss the matter with you. Every effort will be taken to fit you in with your preferred GP, however if the GP of your choice is unavailable, you may be offered an appointment with another GP if it is necessary.

 

If you are unable to attend your appointment, please contact the surgery as soon as possible to cancel or reschedule.  Appointments with a GP will be confirmed the day before via SMS.  This is only a courtesy message therefore it is ultimately your responsibility to keep track of your appointments. Non-attendance fees apply for missed appointments.

MMPCC is a teaching practice and your GP may at times have a Registrar or medical student working with them who may sit in with the consultation or consult with you as well as your GP. You will be informed of this prior to your consultation and we will seek your consent for the 3rd person to be present. 

 

Appointments are kept to times allocated as much as possible; however there will be unavoidable delays at times.  When this delay occurs, reception staff will notify you of this on arrival and if the delay is extreme we will try and contact you prior to your appointment.   Please book appropriate time lengths for appointments and ensure each family member has allocated appointments.  Pushing in extra people at the time of the appointment is not acceptable and puts undue pressure on doctors and staff.​​

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​Longer consultations:  If an appointment is expected to last longer than 10-15 mins please request a longer appointment.  Extended consult times are available and may be required for various reasons such as procedures, counselling, mental health plans, first antenatal visits, medical and health assessments. If you feel you may need an extended appointment, please let the receptionist know so that they can allocate extra time.  These procedures require more time and the assistance of the nurse they will only be able to be booked at specified time slots and may need to be scheduled for another day.

Where possible follow up appointments should be made at the time of consultation.​

 

IMPORTANT:  When you attend the surgery and are not well enough to sit in the waiting room, or suspect you have may have a contagious illness (rash, cough, vomiting and/or diarrheoa etc), please make reception staff aware and wear a mask. You may be asked to wait in your vehicle or isolated in another room while waiting for the doctor. If required you may be monitored by the nurse during this time.  It is very important that a mask is worn as we can have immunocompromised patients in waiting room and we would like to keep them as well as possible.

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